Terms and Conditions for Nue Foods
Welcome to Nue Foods. These Terms and Conditions ("Terms") govern your use of our website (the "Website"), our online services, and your purchases in our physical store. By accessing our Website, placing an order, or making a purchase in-store, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully. If you do not agree with these Terms, you must not use our services or purchase our products.
1. Definitions
"Nue Foods," "we," "us," "our" refers to the business Nue Foods, including its physical retail store and its online presence.
"You," "your," "the customer" refers to any person using our services, including our Website, or purchasing products from our physical store.
"Products" refers to any goods sold by Nue Foods, including but not limited to African foods, drinks, fresh meats, and fresh fish.
"Services" refers to the retail services provided by Nue Foods, both online and in-store, including order processing, delivery, and customer support.
"In-Store Purchase" refers to any transaction made within our physical retail location.
"Online Order" refers to any order placed for products through our Website for delivery or collection.
2. General Terms of Service
2.1. Eligibility: To place an Online Order with us, you must be at least 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
2.2. Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
2.3. Prohibited Uses: You are prohibited from using our services or products for any illegal or unauthorised purpose. You may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3. Online Orders (Website)
3.1. Order Acceptance: When you place an Online Order, you will receive an email acknowledging receipt of your order. This email is not an acceptance of your order. A contract between us is formed only when we dispatch the goods to you. We reserve the right to refuse any order for any reason.
3.2. Pricing and Availability:
* All prices are listed in Pound Sterling (£) and are inclusive of VAT where applicable.
* We endeavour to ensure that all pricing information on the Website is accurate. However, errors may occasionally occur. If we discover a pricing error for a product in your order, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
* All products are subject to availability. If an item you have ordered is out of stock, we will attempt to contact you to offer a suitable substitute or a refund for the unavailable item.
3.3. Payment: Payment for Online Orders is processed securely at the time of checkout. We accept major credit and debit cards as indicated on our Website.
3.4. Delivery: Delivery services are available to specified areas within the UK. Delivery charges and estimated timescales will be specified when you place your order. While we aim to meet all delivery timescales, we cannot be held liable for delays caused by circumstances beyond our reasonable control. Risk of loss and damage to products passes to you on the date when the products are delivered.
3.5. Click & Collect: If you select the Click & Collect option, you will be notified when your order is ready for collection from our store. You must present your order confirmation upon collection.
4. In-Store Purchases
4.1. Payment: We accept cash and major credit/debit cards for In-Store Purchases.
4.2. Pricing: Prices for products in-store are as marked. We are not obligated to honour any online-only promotions or prices for In-Store Purchases unless explicitly stated.
5. Returns, Refunds, and Cancellations
5.1. Cancelling an Online Order: Under the Consumer Contracts Regulations 2013, you have the right to cancel your Online Order for most products within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
5.2. Non-Returnable Products: This cancellation right does not apply to:
* Perishable goods, such as fresh meat, fresh fish, and certain fresh food items.
* Products that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
5.3. Returning Products (Online Orders): To exercise the right to cancel, you must inform us of your decision. You must then return the non-perishable product(s) to us at your own cost within 14 days of notifying us. We will process your refund for the product(s) once we have received them back in a saleable, unopened, and undamaged condition.
5.4. In-Store Returns: For non-perishable items purchased in-store, we may offer a refund or exchange within 14 days of purchase, provided you have a valid receipt and the product is in its original, unopened, and saleable condition. We do not offer refunds or exchanges on perishable goods unless they are of unsatisfactory quality.
5.5. Faulty or Unsatisfactory Quality Goods: Your statutory rights are not affected. If a product you purchase (either online or in-store) is faulty, misdescribed, or not of satisfactory quality, you are entitled to a refund, replacement, or repair. For perishable items, any issues of quality must be reported to us within 24 hours of purchase or delivery, accompanied by proof of purchase and photographic evidence if possible.
6. Product Information
6.1. Allergens: We handle a wide range of products, including nuts, gluten, dairy, and other allergens. While we take steps to minimise cross-contamination, we cannot guarantee that any of our products are free from allergens. It is your responsibility to read all product labels and packaging carefully. If you have a severe allergy, you must contact us for more information before making a purchase.
6.2. Fresh Meat and Fish: Our fresh meat and fish are sold by weight. While we make every effort to ensure the weight you receive is accurate, slight variations may occur. For Online Orders, if the weight supplied is less than ordered, you will be refunded the difference.
7. Intellectual Property
All content included on our Website and in our store, such as text, graphics, logos, images, and branding, is the property of Nue Foods or its content suppliers and is protected by UK and international copyright and trademark laws.
8. Limitation of Liability
8.1. We will not be liable for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
8.2. This does not affect your statutory rights as a consumer, nor does it affect our liability for death or personal injury resulting from our negligence.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
11. Contact Information
For any questions about these Terms and Conditions, please contact us at:
Nue Foods
Address: 282 High Street, EN3 4HF, Enfield, England.
Email Us: nueinnovations@gmail.com
Phone Us: +44(0)2079987686