Delivery & Shipping Information

At Nue Foods, we are committed to getting your favourite African foods, drinks, fresh meats, and fish to you quickly and in perfect condition. Please review our delivery options and policies below.

1. Click & Collect (Free)

Service: Order online and collect from our store at your convenience.

Cost: Free.

Timescale: You will receive an email notification when your order is packed and ready for collection. This is typically within 2-4 business hours of placing your order.

Collection Point: Nue African Supermarket at 282 High Street, EN3 4HF, Enfield, England.

What to Bring: Please bring a copy of your order confirmation email (on your phone is fine).

2. Local Delivery (For Fresh & Frozen Products)

We offer a dedicated local delivery service to ensure your fresh meat, fish, and other perishable items arrive in excellent condition.

Eligibility: Available for postcodes within a 10 mile radius of our store. Please use our postcode checker on the checkout page to confirm if you are within our local delivery zone.

Delivery Charge:

Orders over £60: FREE

Orders under £60: £5.99

Delivery Timescale: Orders are typically delivered within 1-2 business days. We will contact you to arrange a suitable delivery slot.

Packaging: Fresh and frozen items are packed in insulated packaging with ice packs to maintain a safe temperature during transit. Please refrigerate or freeze your items immediately upon receipt.

3. UK Mainland Standard Delivery (Non-Perishable Items Only)

For customers outside our local delivery zone, we offer a standard delivery service for all our non-perishable goods, such as pantry staples, drinks, and snacks.

Eligibility: Available nationwide (England only).

Service: We are currently unable to ship fresh meat, fish, or frozen items via our standard courier service to ensure they meet food safety standards upon arrival. Any orders containing these items for standard delivery will be cancelled and refunded.

Delivery Charge:

Orders over £75: FREE

Orders under £75: £7.99

Delivery Timescale: Please allow 3-5 business days for your order to arrive after dispatch.

Dispatch Time: We aim to dispatch all orders within 1-2 business days.

4. General Information

Order Tracking: Once your order has been dispatched for UK Mainland Delivery, you will receive an email with tracking information from our courier partner.

Receiving Your Order: For local deliveries containing fresh items, it is important that someone is available at the delivery address to receive the order and transfer the items to a refrigerator or freezer promptly. We cannot be held responsible for spoilage if the order cannot be delivered on the first attempt.

Failed Delivery Attempts: If a delivery fails because you are not at home, the courier will leave a card with instructions. For local fresh deliveries, a re-delivery attempt may incur an additional charge.

Bank Holidays: Please note that our delivery partners do not operate on UK bank holidays. Please allow for extra time for your order to arrive during these periods.

Questions?

If you have any questions about your delivery, please do not hesitate to contact our customer service team at nueinnovations@gmail.com or call us on +44(0)2079987686.